Shipping, pickup & refunds.

Where we deliver

We sell and deliver within Michigan only. Our fudge is made under the Michigan Cottage Food Law, which allows online and mail-order sales only to customers in Michigan. At checkout you can choose local pickup or delivery or shipping to a Michigan address. If an order comes in for an address outside Michigan, we’ll cancel it and refund you in full.

Local pickup: after you order, we’ll contact you to set a pickup time and place in the Monroe area.

Questions before you order

We’re always happy to talk before you buy, about flavors, ingredients, allergens, pickup or anything else. Call or text 734-693-3836 or email greatlakesfudgecompany@gmail.com.

When your order is ready

Our fudge is made in small batches. After you order, we’ll confirm by email or text when it will be ready for pickup or when it will ship.

If we can’t ship your order by the time we told you (or within 30 days, if we didn’t give you a time), we’ll let you know and give you the choice to wait or cancel for a full refund.

Shipping costs and warm weather

Any shipping or delivery charge is shown at checkout before you pay. Fudge can soften in heat, so in hot weather we may hold a shipment for cooler days or suggest pickup. We’ll always tell you first.

Problems with an order

If something arrives damaged, is missing, or isn’t what you ordered, please contact us within 3 days of receiving it (a photo helps). We’ll replace it or refund you.

Because our products are food, we can’t take back items that have been delivered or picked up, for food safety reasons. This doesn’t affect your rights if something was wrong with your order.

Cancellations and refunds

• To cancel, contact us as soon as possible. If we haven’t started making or shipping your order, you’ll get a full refund.
• If we have to cancel (for example, a flavor runs out or there was a pricing mistake), you’ll get a full refund for anything we can’t provide.
• Refunds go back to the way you paid. Most banks show them within 5 to 10 business days.

Questions? Call or text 734-693-3836 or email greatlakesfudgecompany@gmail.com.